betfun Privacy Policy

1. Introduction

betfun is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how betfun collects your personal information, the purposes for which it is used, and how it is kept secure.

By using the betfun website, mobile platform, or any of our services, you are considered to have automatically accepted the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

We commit that your personal information will never be sold or transferred to third parties without authorization. All our data-processing activities are protected by SSL encryption and we are committed to ensuring fair play.

2. What Information We Collect

betfun collects various types of information, which can be divided into the following categories:

2.1 Information You Provide Directly

When you register on betfun, create an account, or contact us, you directly provide the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (only persons aged 21 and above may register)
• Email address
• Mobile number
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers
• National ID card or passport details for identity verification
• Optional profile information

2.2 Automatically Collected Information

When you use the betfun platform, certain information is collected automatically:

• IP address and geographic location (at country/region level)
• Device type, operating system, and browser version
• Page view history, click patterns, and session duration
• Referral source (which site you came from)
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases betfun may collect information from trusted third-party sources, such as:

• From identity verification service providers
• Transaction confirmation information from payment processing partners
• From anti-fraud and risk assessment organizations

3. How We Use Your Information

betfun uses information collected under this privacy policy for the following legitimate purposes:

3.1 Account and Service Management

• Creating and verifying your account
• Verifying age and ensuring that only persons aged 21 and above are using the service
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
• Managing gaming history and bonus activities
• Evaluating VIP program membership and awarding rewards

3.2 Security and Compliance

• Identity verification and fraud prevention
• Following anti-money laundering (AML) measures
• Implementing responsible gaming policies
• Maintaining the security and integrity of the platform

3.3 Communication and Support

• Providing customer support via 24/7 live chat and email
• Sending transaction confirmation messages
• Notifying users of important platform updates and policy changes
• Informing you of promotional offers and bonus-related information with your consent

3.4 Service Improvement

• Analyzing and improving platform performance
• Reviewing and enhancing the user experience
• Identifying and resolving technical issues

4. Data Disclosure and Sharing

betfun does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Partners

betfun works with certain trusted third parties who help operate our services, such as payment processing organizations (bKash, Nagad, Rocket, Upay), identity verification service providers, game software suppliers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.), and IT and security service providers. Only the minimum necessary information is shared with these partners and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

In response to a court order, valid legal process, or a legitimate request from authorities, betfun may disclose information in compliance with applicable law. In such cases we will, to the extent legally permitted, try to notify you in advance.

4.3 Business Transfers

If betfun undergoes a merger, acquisition, or sale of assets, user information may form part of the transferred assets. We will notify you in advance if such a change occurs.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the betfun website. Cookies are small data files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. Essential cookies are used to maintain your login session, remember your language preference, and handle security verification. They cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your personal preferences and settings so you do not need to set them up again on each visit.

5.3 Analytics Cookies

These cookies are used to understand how users interact with the platform and to improve the service. The information collected is generally aggregated and anonymized.

You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform.

6. Data Security Measures

betfun has implemented industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
• Encrypted Data Storage: Sensitive information is stored in encrypted databases.
• Access Controls: Only authorized staff can access the necessary information.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: A two-factor authentication option is available for additional account security.
• Payment Security: No complete account details are stored during bKash, Nagad, Rocket, or Upay transactions.

Please note that it is not possible to make data transfers over the internet completely risk-free. We take the utmost precautions, but 100% security cannot be guaranteed.

7. Data Retention Period

betfun retains your personal information only for as long as it is necessary or legally required. The retention criteria for different types of information are as follows:

• Account Information: For as long as the account is active and for a defined period after the account is closed.
• Transaction Records: May be retained for an extended period in accordance with financial regulatory requirements.
• Communication History: Records of conversations with customer support are kept for a reasonable period.
• Identity Verification Documents: Retained in accordance with applicable legal obligations.

When information is no longer needed and the legal retention period has ended, it is securely deleted or anonymized.

8. Your Rights

betfun respects the following rights you have regarding your information:

8.1 Right to Access Information

You may find out at any time what kind of information betfun holds about you. Contact our support team to do so.

8.2 Right to Correct Information

If any of your personal information is incorrect or outdated, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal, financial, or regulatory obligations.

8.4 Right to Object to Data Processing

You may object at any time and withdraw your consent to the processing of your information for specific purposes such as marketing communications.

8.5 Right to Data Portability

You may request your personal information held by us in a structured, commonly usable format.

To exercise these rights, email [email protected] or contact us via our 24/7 live chat.

9. Protection of Minors

betfun is intended only for persons aged 21 or above. We do not intentionally collect information from any person under the age of 21.

We follow an age verification process at registration. If we confirm that someone under the age of 21 has created an account, that account and all related information will be deleted immediately. If you believe a minor is using our platform, please let us know right away.

10. Changes to the Privacy Policy

betfun may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• Displays a notification on the platform
• By sending a message to your registered email
• By changing the "Last Updated" date at the top of this page

If you continue to use betfun services after the changes, you will be considered to have accepted the updated privacy policy. Therefore, it is recommended that you review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

To learn more about responsible gaming, rules, and our services, visit: Terms & Conditions, Responsible Gaming and FAQ.